If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via convenient communication channels such as live chat, email and phone for prompt, practical assistance. We can help with verification, deposits, withdrawals, bonus queries and responsible gambling settings. For account-specific enquiries please include your username and concise details so our agents can investigate quickly and provide a clear resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within 1-2 hours) |
| General enquiries | [email protected] (general questions; response 2-4 hours on weekdays) |
| Affiliate enquiries | [email protected] (partner team; Mon-Fri, 09:00-18:00) |
| Phone | +44 20 7946 0823 (English support; ID checks by phone on request) |
| Working hours | Live chat 24/7; phone Mon-Sun 08:00-23:00 GMT; email 2-4 hours |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, your account ID and up-to-date contact details to avoid delays. Attach any relevant files and expect a full reply within 24-48 hours; urgent cases may be escalated via live chat.
Contact Form
Response Time
Our support team responds quickly to player enquiries. Most questions are answered within one business day. Complex cases - for example KYC checks or payment disputes - may take longer depending on the issue, required verification and third-party processing times. We aim to keep you informed at each step and will update you if additional time is needed.
Feedback
Please share feedback, suggestions or ideas to help us improve the site. We read every message carefully and use player input to resolve issues, refine features and design better promotions. Contact us via live chat or email at [email protected]. All feedback is reviewed promptly and helps shape future updates to enhance reliability, usability and overall user experience.