User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when using our services. We care about your privacy and set out here the types of data we process, why we process it, how we keep it safe and the choices available to you as a user based in the United Kingdom.

Types of data we collect

We collect information you give us directly, technical data generated when you use our site and transactional details related to deposits, withdrawals and bets. Data is collected to operate your account, provide services, prevent fraud and meet our legal obligations.

Personal data

Personal data includes name, date of birth, email address, postal address, telephone number and verified identity documents where required for age and identity checks. We also keep contact preferences and any messages you send to our support team.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, connection data and activity logs. This information helps us deliver the site, diagnose issues and improve security and performance.

Transactional data

Transactional data includes payment details, deposit and withdrawal history, bet and game activity, wins and losses and loyalty information. Payment card and wallet details are processed by our payment providers and stored only as permitted under applicable rules.

How we use your information

We use data to create and manage your account, process payments, carry out identity checks and comply with regulatory requirements. We also use information to detect and prevent fraud, respond to enquiries and provide customer support. Where permitted, we may use aggregated data for analysis and service improvements.

Data protection practices

We use technical and organisational measures to protect your data, including encryption in transit, access controls and regular security reviews. Access to personal information is limited to authorised personnel and third parties who need it to provide services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, measure site usage and support security. You can manage cookie settings through your browser or our cookie banner. Third-party analytics and advertising partners may also set cookies in line with their policies.

User rights

You have rights to access, correct, restrict or object to processing of your personal data, and to request deletion where applicable. You may also have rights to data portability. Requests will be handled in line with applicable data protection law.

Access, correction and deletion of data

To access, correct or delete your information, contact our data protection team through the account interface. We may require verification before making changes. In some cases we retain certain records to comply with legal or regulatory obligations.

Information sharing and third parties

We share data with service providers who perform services for us, payment processors, identity verification partners and law enforcement if required. We require partners to protect your information and limit their use to the purposes we specify.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the website or your registered contact method. The current policy date is published on this page and applies from that date.